INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! You can be confident that the product you receive will match the image you see on our website. We guarantee the exact same product, ensuring it meets our high-quality standards. Your satisfaction is our priority.

Where can I view my sales receipt?

Upon completing your order, an email containing your invoice will be sent to you. This email serves as your sales receipt and includes all the necessary details regarding your purchase. If you have any concerns or don't receive the email, please don't hesitate to contact our customer support team.

How can I return an item?

Before initiating a return, please ensure you contact us using the form below to provide details about the return. Please be aware that returning a product may incur delivery fees, and we kindly ask you to review our return policy for more information. If the product is damaged due to our error, we will promptly refund your purchase or, upon your preference, send you a replacement product. Your satisfaction is important to us, and we are here to assist you throughout the return process.

Will you restock items indicated as “out of stock”?

Absolutely! We regularly restock our inventory, including items that are currently marked as "out of stock." Keep an eye on our website or subscribe to our newsletter to stay informed about product availability and any updates on restocking. We strive to ensure that your favorite items are always within reach.

Where can I ship my order?

We offer shipping services to various locations. During the checkout process, you will be able to enter your shipping address, and  delivery system will provide information on whether we can deliver to your specified location.
If you encounter any issues or have specific inquiries about shipping to a particular destination, feel free to contact our customer support team for assistance.

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